Buy-Here, Pay-Here General Management Training

Description

Great coaches stress the fundamentals - the basic skills and plays that make the team a consistent winner. Great general managers do the same thing. In this comprehensive BHPH General Management training, current and prospective general managers will learn the critical operational drivers necessary to running a successful BHPH Dealership. As a result, GMs will return to their dealerships with a written action plan and the basic skills needed to implement proven operational processes. With this knowledge, they will immediately impact the development of a winning team.

During this training, attendees will develop a playbook for the following business operations: 

• Talent Acquisition and Retention
  • Understand how to interview, onboard, motivate, compensate, and coach key personnel in all operational departments. 
• Service Department
  • Reduce reconditioning costs by increasing shop efficiencies;
  • Improve portfolio performance while reducing policy and warranty costs by effectively managing the post-sale customer service experience.
• Sales Department
  • Coach and motivate sales associates to develop their leads;
  • Effectively train your sales team to work their leads and increase traffic through improved show rates; 
  • Install and manage a sales and underwriting process that will increase sales volume and the quality of the deals in your portfolio. 
• Collection Department
  • Recognize red flags in your portfolio and what to do about them once they’re discovered; 
  • Coach and motivate your collectors to be “problem resolution managers” instead of money takers.
• Compliance and Self Auditing
  • Effectively install and manage an accountability program to review all phases of your operations every month.

About Your Instructor:

The class is led by Industry expert Ben Goodman, NIADA Senior 20 Group Moderator, Trainer, and Consultant. Ben has spent nearly 30 years training and leading high-achieving sales teams in the subprime and BHPH markets, including 11 years with the nation's largest BHPH franchise. From running a single BHPH store to managing multiple points, Ben's leadership and expert understanding of every BHPH discipline significantly improved the operational performance at every stop.