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Buy-Here, Pay-Here General Management Training

April 26, 2023 1:00 PM - April 27, 2023 5:00 PM (CDT)

Description

Great coaches stress the fundamentals - the basic skills and plays that make the team a consistent winner. Great general managers do the same thing. In this comprehensive BHPH General Management training, current and prospective general managers will learn the critical operational drivers necessary to running a successful BHPH Dealership. As a result, GMs will return to their dealerships with a written action plan and the basic skills needed to implement proven operational processes. With this knowledge, they will immediately impact the development of a winning team.

During this training, attendees will develop a playbook for the following business operations: 

  • Talent Acquisition and Retention
    • Understand how to interview, onboard, motivate, compensate, and coach key personnel in all operational departments. 
  • Service Department
    • Reduce reconditioning costs by increasing shop efficiencies;
    • Improve portfolio performance while reducing policy and warranty costs by effectively managing the post-sale customer service experience.
  • Sales Department
    • Coach and motivate sales associates to develop their leads;
    • Effectively train your sales team to work their leads and increase traffic through improved show rates; 
    • Install and manage a sales and underwriting process that will increase sales volume and the quality of the deals in your portfolio. 
  • Collection Department
    • Recognize red flags in your portfolio and what to do about them once they’re discovered; 
    • Coach and motivate your collectors to be “problem resolution managers” instead of money takers.
  • Compliance and Self Auditing
    • Effectively install and manage an accountability program to review all phases of your operations every month.

About Your Instructor:

The class is led by Industry expert Ben Goodman, NIADA Senior 20 Group Moderator, Trainer, and Consultant. Ben has spent nearly 30 years training and leading high-achieving sales teams in the subprime and BHPH markets, including 11 years with the nation's largest BHPH franchise. From running a single BHPH store to managing multiple points, Ben's leadership and expert understanding of every BHPH discipline significantly improved the operational performance at every stop.


Time

Course schedule: Day One: 1 - 5 pm, Day Two: 9 am - 5 pm. (Total contact hours=12.)

Pricing

  • $549 NIADA Members & 20 Group Members
  • $495 NIADA Members Groups 2+ (must be from the same store)
  • $695 Non-Member Fee

REGISTRATION CLOSES: April 21, 2023

NIADA Members & 20 Group Members receive special pricing for education, training, and events. To learn more about NIADA member benefits, visit https://niada.com/join.

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Contact Information

National Independent Automobile Dealers Association
Name: Jeremy Beck
Phone: 2149263742
Email: jeremy@niada.com
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